Privacy Policy GE15 — We Protect Your Personal Data

1 Introduction & Scope of the GE15 Privacy Policy

This Privacy Policy ("Policy") describes ge15's privacy practices with respect to the collection, processing, use, storage and protection of personal data belonging to players who use the ge15 platform at ge15.my. This Policy is designed to ensure that you, as a Malaysian player, fully understand how your information is handled by ge15 at every stage of your relationship with our platform.

This Policy applies to all individuals who register, use, or interact with ge15 in any capacity whatsoever — including registered players, visitors browsing the platform without registering, and individuals contacting the ge15 customer support team. By continuing to use the ge15 platform, you confirm that you have read and understood this Privacy Policy.

2 Personal Data Collected by GE15

Ge15 collects various categories of personal data depending on how you interact with the platform. Below is a detailed breakdown of the data ge15 may collect and its sources:

Ge15 adheres to the principle of data minimisation — we only collect information that is genuinely necessary to provide you with a quality platform experience. Should ge15 require any additional data beyond what is stated above, you will be notified in advance and your consent will be sought explicitly.

3 How GE15 Uses Your Personal Data

Personal data collected by ge15 is used exclusively for legitimate purposes directly related to providing online entertainment services to Malaysian players. The specific purposes for which your data is used at ge15 are as follows:

• Account Management: Creating and managing your ge15 account, processing login and logout requests, and securely handling password reset requests.
• Service Provision: Enables access to all ge15 games, processes deposits and withdrawals, and delivers a personalised gaming experience tailored to your preferences.
• Identity Verification: Fulfils KYC (Know Your Customer) requirements and compliance with anti-money laundering (AML) laws in force in Malaysia.
• Financial Transactions: Processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and handles your winnings withdrawals securely and accurately.
• Customer Support: Providing assistance via live chat, WhatsApp and Telegram, resolving enquiries and disputes, and continually improving the quality of ge15's support services.
• Platform Security: Detecting and preventing fraud, account misuse, and unauthorised activity that could harm other players or the integrity of the ge15 platform.
• Marketing Communications: Keeps you informed about ge15 promotions, new bonuses, and exclusive offers — only with your consent and unsubscribable at any time.
• Platform Upgrade: Analysing usage patterns to improve ge15 platform features, enhance the user experience, and optimise technical performance.

Ge15 does not use your personal data for any purpose unrelated to the provision of platform services, or for any purpose not stated in this Privacy Policy, without your prior consent.

4 Legal Basis for GE15 Data Processing

Every instance of personal data processing carried out by ge15 is grounded in a valid legal basis as established by Malaysia's Personal Data Protection Act 2010 (PDPA). The key bases applicable to ge15's data processing are:

• Consent: You provide explicit consent to data processing when registering your ge15 account and accepting the Terms & Conditions.
• Contractual Performance: Processing required to carry out the service agreement between you and ge15, including processing financial transactions and providing access to games.
• Legitimate Interests: ge15 has a legitimate interest in processing data for the purposes of platform security, fraud prevention, and service improvement.
• Legal Compliance: Data processing required to fulfil legal obligations applicable in Malaysia, including KYC and AML requirements.

5 GE15 Data Sharing & Disclosure

Ge15 does not sell or commercialise your personal data. However, in certain limited circumstances, ge15 may need to share information with the following parties in order to deliver its full range of services:

• Payment Service Providers: Transaction information required for payments is shared with providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Technical Service Providers: Companies that assist ge15 with server hosting, platform analytics, and technical support. They are granted access only to the data required to perform their specific tasks and are not permitted to use it for any other purpose.
• Legal Authorities: ge15 will disclose the necessary information to Malaysian authorities (such as the police, courts, or regulatory agencies) when required by law or a valid court order.
• Business Transfers: In the event that ge15 is involved in a merger, acquisition, or asset transfer, personal data may be transferred as part of that business transaction, with reasonable prior notice given to you.

6 Data Security Measures Implemented by GE15

Ge15 continually invests in data security infrastructure to protect your personal information from unauthorised access, misuse, loss, or disclosure. The key security measures implemented by ge15 include:

• 256-bit SSL Encryption: All data transmitted between your browser or app and ge15's servers is protected with 256-bit SSL/TLS encryption, making data interception practically impossible.
• Stored Data Encryption: Sensitive data stored in the ge15 database — including passwords and financial information — is encrypted using robust encryption algorithms before being stored.
• Two-Factor Authentication (2FA): ge15 offers 2FA for all accounts to add an extra layer of security beyond your password, preventing unauthorised access even if your password is ever exposed.
• Real-Time Monitoring: ge15's automated monitoring system detects and flags suspicious or unusual activity in player accounts, enabling a rapid response to any security threats.
• Internal Access Restrictions: Only ge15 staff with a legitimate business need are permitted to access player personal data, and all such access is strictly logged and monitored.
• Regular Security Audits: ge15 conducts regular security audits and penetration testing to identify and address any system vulnerabilities before they can be exploited.

While ge15 takes all reasonable steps to protect your data, no security system in the world is entirely foolproof. You also play an important role in securing your ge15 account — keep your password confidential, never share your login credentials, and notify ge15 immediately if you suspect your account has been compromised.

7 Personal Data Retention Period at GE15

Ge15 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations in Malaysia. The following are general data retention guidelines at ge15:

• Active Account Data: Retained for the full duration your ge15 account remains active, plus any additional period required after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for the minimum period required under Malaysian law governing financial records — typically 7 years from the date of the transaction.
• Support Communication Records: Retained for 2 years after a support case is resolved, for reference purposes and in the event any disputes arise.
• Technical Data & Logs: Technical logs and analytics data are typically retained for 12 months before being automatically deleted or anonymised.
• Identity Verification Records: Retained for the period required under applicable KYC and AML regulations in Malaysia.

Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified in any way.

8 Your Personal Data Rights at GE15

As a ge15 player, you have certain rights regarding your personal data protected under Malaysia's Personal Data Protection Act 2010 (PDPA). ge15 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, contact the ge15 support team via live chat, WhatsApp, Telegram, or email at [email protected], stating the right you wish to exercise and your ge15 account details. ge15 will process your request within a reasonable timeframe and provide a clear response.

9 Cookies & Tracking Technologies at GE15

The ge15 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Cookies are small data files stored on your device when you visit ge15.my. The following types of cookies are used by ge15:

• Essential Cookies: Required for core ge15 platform functions such as login session authentication, security, and remembering your language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how players use the ge15 platform — the most frequently visited pages, time spent, and any technical errors encountered. This data helps ge15 improve platform performance and usability.
• Functional Cookies: Remembering your preferences and settings — such as language preference and favourite game selections — to deliver a more personalised experience each time you log in to ge15.
• Analytics Cookies: Helps ge15 understand overall platform usage patterns to make better decisions about new features and necessary improvements.

You can manage or disable cookies through your web browser settings at any time. However, please note that disabling certain cookies may affect the functionality and your overall experience on the ge15 platform. Continuing to browse ge15.my without changing your cookie settings signifies your agreement to the use of cookies as described in this Privacy Policy.

10 Children's Privacy

The ge15 platform is strictly for individuals aged 18 and above. ge15 does not knowingly collect or process personal data from anyone under the age of 18. Should ge15 discover that personal data belonging to a person under 18 has been collected without proper age verification, such data will be deleted immediately and the account in question will be closed.

If you believe a minor has registered or is using the ge15 platform, please contact our support team immediately at [email protected] so that prompt action can be taken. ge15 takes its responsibility seriously to ensure the platform is not accessed by individuals below the legal age.

11 Amendments to the GE15 Privacy Policy

Ge15 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in privacy practices, service offerings, or applicable legal requirements in Malaysia. The "Updated" date displayed at the top of this page will always reflect the latest version in force.

For material and significant amendments to this Privacy Policy, ge15 will endeavour to notify you via a prominent notice on the platform or by email to the address registered with your ge15 account. Your continued use of the ge15 platform following any published amendment will be deemed as your acceptance of the updated Privacy Policy.

We encourage you to review ge15's Privacy Policy page periodically to stay informed about how we handle your personal data. If you do not agree with any amendments, please cease using the ge15 platform and contact us to close your account.

12 Contact GE15 Regarding Your Privacy

If you have any questions, concerns, or complaints regarding ge15's Privacy Policy or how we handle your personal data, our privacy support team is ready to assist:

• Privacy Email — [email protected] for detailed written enquiries regarding your personal data
• 24/7 Live Chat — Available at all times on the ge15 platform for immediate privacy enquiries
• WhatsApp — Contact the ge15 support team for a response within 5 minutes
• Telegram — Via ge15's official channels and community groups

Ge15 is committed to responding to all privacy-related enquiries within a reasonable timeframe. For formal data rights requests (such as access, correction, or deletion), please email [email protected] with your ge15 account number and the nature of your request. Our team is fully equipped to assist in both Bahasa Malaysia and English.